If you are looking for information about delivery or returns, you have come to the right place.

Find the details below.

You can return an item if:

1. The goods appear brand new.

2. There is NO make-up, perfume, sweat or smoke smell, or other things that detract from the value of the item.

3. The clothes must be sent back in original packaging, with original neck tags and hang tags.

4. You have not exceeded your return period of 30 days.

It takes up to 14 days to process a return.
We will send an email when your money has been refunded.

Hand in your return free of charge at our store in Badstuegade 14, 8000 Århus C

The return label costs DKK 39 and is deducted from the amount you must have refunded.

Guide to returns:

1. Use our return portal in this link: Return portal

2. Hand in the package at the nearest GLS Parcel Shop.

We will deduct the cost of the return when we refund you.

If you want to send a return without using our return portal, please note that we do not cover the costs if it should disappear during delivery and we cannot track it without a package number. We always recommend that you receive a submission receipt.

Your return package must be sent directly to our warehouse address. It must not be sent to a parcel shop. Please note that we do not accept a return to our office address - only to our warehouse address.

Your return package, which is sent outside of us, must be sent to the following warehouse address:

Mura Mura ApS
Ryhavevej 50a,
8210 Aarhus

Do you have a complaint?

If you have received a product that is defective, please write us an email regarding this. This must be done no later than 7 days after you have received the item. We need your order number, a short description and a picture of the fault.

All complaints must be sent by email and not by phone.

Contact us at kundeservice@pitaya.dk

Guide to returns:

1. Use our returns portal in this link: International Returns

Complaints / Complaints

Do you have a complaint and want to complain about a product? Then you must contact us first.

Use the email kundeservice@pitaya.dk

Order before 15.30 and have it delivered the next working day.

Expected delivery time: 1-2 working days

Shipped with GLS:

Package shop: NOK 29 (Free over NOK 199)

Home delivery: NOK 59

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