Trading conditions
Trade conditions for Pitaya.dk
Store:
Badstuegade 14
8000 Aarhus C
CVR: 43398962
kundeservice@pitaya.dk
+45 30208272
Warehouse:
Pitaya
Ryhavevej 50a
8210 Aarhus V
Nordic Fashion Stores ApS
Payment
NFS ApS accepts online payments with Visa/Dankort, Visa, Mastercard and Viabill.
Payment will only be debited to your account when the physical item is shipped.
We do not charge card fees.
All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)
NFS ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by other outsiders.
When purchasing with ViaBill, you will receive your goods first. After this, you must pay your monthly allowance on the 20th of each month.
If you do not pay on time, a fee of DKK 39 will be charged.
If you regret your purchase, the agreement on payment with ViaBill ends.
ViaBill finances purchases for up to DKK 2,000.
Amounts over DKK 2,000 are financed in collaboration with SparXpress.
Read more here: www.viabill.com/kredit
Delivery
The delivery time for your order is 1-2 business days.
NFS ApS ships goods with the following:
GLS/Post Nord - Parcel shop - DKK 39 (Free over DKK 199)
Order before 15.30 - GLS/Post Nord will then deliver your parcel the next working day in the selected parcel shop. GLS/Post Nord also delivers on Saturdays, so if you want a Saturday delivery, remember to choose a parcel shop that is open at the weekend.
(Anholt, Bornholm and Læsø +1 day).
GLS/Post Nord - Home delivery - DKK 69 (DKK 39 over DKK 199)
Order before 15.30 - GLS/Post Nord will then deliver your package to your home the next weekday between 8-16. GLS/Post Nord also delivers on Saturdays.
(Anholt, Bornholm and Læsø +1 day).
The rest of the EU is the shipping price NOK 39
You will be able to choose between having the package sent "without delivery" or "with delivery".
You will always receive a track and trace number so that you can follow your package from our warehouse to your home.
Right of withdrawal
There is a 30-day full right of withdrawal for goods purchased on the website, unless otherwise agreed or stated in your order.
The 30 day period starts on the day the order is delivered. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.
The deadline means that you have 30 days from receipt to notify us that you want to cancel your purchase. You can send an email to kundeservice@pitaya.dk or use the standard cancellation form, which you will find at the bottom of the trading conditions.
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.
Cancellation of part of the purchase
If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order.
Please note that you will not get the shipping costs back if you regret part of your purchase.
Once you have notified us that you want to cancel your purchase, you have 30 days to return the item to us.
You must pay for the package to be returned yourself, and you are liable if any damage occurs during transport.
Condition of the item upon return
You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.
If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to NFS ApS to assess the condition of the goods.
The amount you can get back depends on the commercial value of the item, and in some cases it may mean you can only get back the shipping costs.
We recommend that you send the item back in the original packaging.
If the original packaging is missing, this may lead to a decrease in the value of the item.
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 30 days from the day on which we has received your message that you want to cancel the agreement.
We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.
We can withhold payment until we have received the item, unless you send us documentation that you have returned it.
The item is sent to:
Pitaya
Ryhavevej 50a
8210 Aarhus V
We only receive packages that are sent directly to the address.
Right of complaint
There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.
Complaint regarding errors and defects must be notified to NFS ApS within a reasonable time after receipt of the goods.
Here the max. two months as a reasonable time, unless otherwise agreed.
We will refund reasonable shipping costs.
The complaint is waived in the event of incorrect or unusual operation of the product.
If your complaint is justified, this means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.
NFS ApS covers the return costs to a reasonable extent. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse you for shipping costs.
When returning, contact the company:
NFS ApS
Badstuegade 14
8000, Aarhus C
Customer service@pitaya.dk
Complaints will not be accepted if these have been sent cash on delivery.
We only receive packages that are sent directly to the address.
When returning the item, please include a detailed description of the problem. By printing our standard cancellation form.
Customer & Privacy Policy
We register and pass on the personal data that is necessary to be able to deliver the goods to you.
In order for you to enter into an agreement with NFS ApS , we need the following information:
. Name
. Address
. Phone number
. Email address
The personal information is registered with NFS ApS and stored for up to five years, after which the information is deleted. We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide your information with sufficient protection.
When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.
The director and the employees of NFS ApS have access to the information registered about you.
The data controller at Pitaya.dk is NFS ApS
You have the right to be informed about which information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask for it. It can, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: kundeservice@pitaya.dk.
Cookies
At https://pitaya.dk/, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions at Webshop Cookies and Privacy Policy .
Log statistics
We use log statistics on https://pitaya.dk/, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is be left etc.
The log statistics are only used for the purpose of optimizing NFS ApS's website.
Consumer protection
Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/more/consumer protection/
Appeal options
If you as a consumer want to complain about your purchase, you must contact kundeservice@pitaya.dk . If we are unable to find a solution, you can send a complaint to:
Center for Complaint Resolution
House of Names
Customs booth 2
8800 Viborg
If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here - http://ec.europa.eu/odr
The terms and conditions were last updated on 13 March 2023
Denmark